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Refund Policy
We want you to be completely satisfied with your NurseAI Study subscription
Last Updated: August 24, 20257-Day Money-Back Guarantee
We offer a full refund within 7 days of your initial purchase if you're not satisfied with our service. No questions asked for first-time subscribers.
Refund Timeline & Conditions
0-7 Days
Full refund available
100% Refund8-14 Days
Case-by-case review
Partial Possible15-30 Days
Technical issues only
Limited Cases30+ Days
No refunds
Not EligibleEligible for Refund
These situations qualify for a refund
- Technical issues preventing access to the service
- Duplicate subscription purchases
- Service not as described
- Significant platform outages
- Account access problems not resolved within 48 hours
Not Eligible for Refund
These situations don't qualify for refunds
- Change of mind after 7 days
- Failure to pass NCLEX exam
- Not using the service after purchase
- Disagreement with content after extensive use
- Violation of Terms of Service
How the Refund Process Works
Simple 4-step process to request and receive your refund
Step 1
Submit Request
Contact our support team within 7 days of purchase
Day 1
Step 2
Review Process
Our team reviews your request and account activity
1-2 business days
Step 3
Decision
You'll receive an email with our decision
Within 3 business days
Step 4
Refund Processing
If approved, refund is initiated to original payment method
5-10 business days
Important Information
Subscription Types
Monthly
Refunds available for the current billing period only. Future charges are automatically cancelled.
Annual
Full refund within 7 days. Pro-rated refunds may be available for technical issues after 7 days.
Payment Methods
Refunds are processed to the original payment method:
- Credit/Debit Cards: 5-10 business days
- PayPal: 3-5 business days
- Bank Transfers: 10-15 business days
Special Circumstances
We may extend our refund policy for documented medical emergencies, military deployment, or other exceptional circumstances. Contact our support team with documentation.
How to Request a Refund
- 1.Email refunds@nurseaistudy.com with your account email and order number
- 2.Include the reason for your refund request
- 3.Provide any relevant screenshots or documentation
- 4.Wait for our response within 1-3 business days
Need Help?
Our support team is here to help with any refund questions